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                                       Software update Oct 2015
     
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 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
1st message | this message only posted: 7 Oct 2015 17:10
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from:
LSWRArt
Antibes, France

 

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Hi Martin
I am also having problems loading the new version of Templot, having never had problems previously.
I got the following message?
An error occurred while trying to replace the existing file.
DeleteFile failed: Code 5
Access is denied.
 
Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
 
N.B I am running Windows 7 and Kaspersky internet security.
 
Please advise what to do.
Thanks
Arthur

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message ref: 19159

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
2nd message | this message only posted: 7 Oct 2015 17:22
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Hi Arthur,

Does the message say which file?

Do you have Templot running? Or the Templot video player?

Please close down both programs while installing the updated version.

If still no joy, try restarting your computer and then re-try.

regards,

Martin.

__________
message ref: 19160

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
3rd message | this message only posted: 7 Oct 2015 18:16
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from:
LSWRArt
Antibes, France

 

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Hello Martin,
As always thanks for your prompt reply.
Templot had not fully opened, as it was the old version and it told me to update, but that prompt screen was open, so your solution worked perfectly. Thanks
Arthur
__________
message ref: 19162

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
4th message | this message only posted: 7 Oct 2015 18:55
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
LSWRArt wrote: Templot had not fully opened, as it was the old version and it told me to update, but that prompt screen was openHi Arthur,

Thanks for explaining. I will add a note about the need to let the program close first.

I try to think of everything, but it's hard work. :)

regards,

Martin.

__________
message ref: 19163

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
5th message | this message only posted: 7 Oct 2015 21:35
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Hi Arthur,

I have updated the message, but it will be 2 versions from now before you see it. :)



Thanks for reporting this.

regards,

Martin.

__________
message ref: 19174

 
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