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                                       Update download installation blocked by Panda
     
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 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
1st message | this message only posted: 13 Oct 2017 09:19
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from:
Jon Timothy
High Peak, United Kingdom

 

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Hi,
I run my laptop with Windows 10, and have successfully used Templot for 2-3 years.
I have recently updated my security to Panda Adaptive Defense 360.

When I tried to update my Templot to the latest version, the following occurred:





 I clicked on the update now button on the Templot start screen.
 The download proceeds normally, and creates an .exe
file called Templot 2 setup.

 User account control allows me to download this
file, and I am able to extract the file normally.

 When I then try to open the
file, I get a setup error message from Panda as follows:

 



" Unable to execute file




C:\TEMPLOT_DEV\templot_2.exe




Create process failed code 5




Access is denied "








In the Panda Adaptive Defense 360  list of latest detected threats,
C:\TEMPLOT_DEV\templot_2.exe is listed as an Execution attempt, and is Blocked.



I have contacted Panda, but they have not come up with a response as yet. It would seem that the Panda software does not recognise Templot as a safe download. Also, there does not seem to be a way for me to alter or override the Panda decision from my computer.
In the end, I temporarily deactivated Panda, completed the download and installation of Templot, and then reactivated Panda again.
This seemed to work, but it shouldn't be necessary. Perhaps Templot can negotiate with Panda to have the program recognised as safe?


Jon Timothy




 





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message ref: 22342

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
2nd message | this message only posted: 13 Oct 2017 09:45
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from:
Paul Boyd
Loughborough, United Kingdom

 

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Hi Jon
See the many threads on this subject. Really, you’ve answered your own question in saying that Templot worked until you installed Panda. Uninstall it. You don’t need it with Windows 10 as it has a perfectly good security system built in, for free.

Paul

__________
message ref: 22343

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
3rd message | this message only posted: 13 Oct 2017 12:33
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from:
Jon Timothy
High Peak, United Kingdom

 

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Hi Paul,
Thanks for your reply. I guess you are absolutely right, but I do not have as much confidence in Windows 10 security as you do.
As Templot is now working OK, and Panda also, I will continue as I am for now, until the next update, anyway.
Regards
Jon
__________
message ref: 22348

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
4th message | this message only posted: 13 Oct 2017 14:15
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Hi Jon,

Welcome to Templot Club. :)

In the Panda Adaptive Defense 360 list of latest detected threats, C:\TEMPLOT_DEV\templot_2.exe is listed as an Execution attempt, and is Blocked.Did Panda explain why it regards Templot as a "threat"?

That's not a word to describe my work which I'm happy with. It might even be actionable.

Panda could have simply said that it was "unknown" or "unrecognised".

I'm with Paul. On Windows 10 the (free) Windows Defender is much better than the dozens of unnecessary 3rd-party anti-virus programs available, and it doesn't interfere with Templot downloading its own updates.

To mid-day today there have been 548 downloads of Templot version 215d. I have received only a handful of reports of any problems installing it -- and every single one has been caused by 3rd-party anti-virus programs.

regards,

Martin.

__________
message ref: 22353

 
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5th message | this message only posted: 13 Oct 2017 18:24
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from:
Alan Turner
Dudley, United Kingdom



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Trend anti virus blocks the up date as well. However you just download the up date and then install that.

regards

Alan

__________
message ref: 22362

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
6th message | this message only posted: 13 Oct 2017 20:28
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from:
Jon Timothy
High Peak, United Kingdom

 

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Hi Martin,

I fully understand your concern at the use of the term "threat", so I have gone back over the wording on the Panda screens.

When I open Panda Adaptive Defence 360 I get a start screen which contains a section entitled "programs  Blocked"

When I click on those, a new screen opens with a section entitled "Latest detected threats"

Under that section there is a heading "Events" and under that a list of "execution attempts" and these include the templot_2.exe files.



So they do use the term "threat" on these screens.



I hope that clarifies matters. Panda have not given me any explanation of why they consider the .exe file to be a threat.



Regards

Jon 

__________
message ref: 22363

 
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7th message | this message only posted: 13 Oct 2017 22:36
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from:
Matt M.
Australia

 

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Hi Jon,

Panda and all anti-virus software consider all unknown .exe files to be
dangerous until proven otherwise. All programs on your computer run
an exactable file. They are just too easy to use to infiltrate a virus into a
computer system.

Traditionally anti-virus software just used to ask if you wanted to run an unknown
program but given the recent failures of this method world wide, anti-virus software
companies now appear to be operating from a default list of .exe files that they approve.
Anything unknown they seem to want to check personally.

This is possibly safer for small to medium businesses with a small overworked IT
department, or, fairly commonly, no on-site IT support at all with multiple users
doing stupid things.
But it is annoying for those of us who have managed to take care of our own
computer systems choices so far.

Matt M.
__________
message ref: 22364

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
8th message | this message only posted: 13 Oct 2017 22:53
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Matt M. wrote: Panda and all anti-virus software consider all unknown .exe files to be
dangerous until proven otherwise.
Hi Matt,

There is a difference between considering something dangerous, and announcing to the world that it is dangerous.

Templot users have given permission for Templot to run. It is therefore perverse to regard files downloaded by Templot as unwanted by the user. Seemingly Windows Defender can grasp this point, so why not other 3rd-party anti-virus programs?

And having decided that they are not sure about a file, why not scan it and see? Simply announcing that because a thing is unrecognised it must be dangerous is a cop-out, and ripping off the user who paid good money for such a program to protect his computer, not to have it prevent him from using it.

regards,

Martin.

__________
message ref: 22365

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
9th message | this message only posted: 13 Oct 2017 23:03
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from:
Trevor Walling
United Kingdom

 

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Hello,
Perhaps the onus should be on Panda to ensure it is fit for purpose. I certainly consider Templot to be. But then again I don't use Windows* or Panda anyway.
Regards.
Trevor.:D
__________
message ref: 22366

 
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10th message | this message only posted: 13 Oct 2017 23:09
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from:
Trevor Walling
United Kingdom

 

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Hello,
     I couldn't resist this.
Perhaps Panda Adaptive Defense 360 is not adaptive enough or better still too defensive all round? :D
Regards.
Trevor. :)

__________
message ref: 22367

 
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11th message | this message only posted: 13 Oct 2017 23:14
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from:
Rob Manchester
 

 

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Trevor Walling wrote: is not adaptive enough or better still too defensive all round? :D
Regards.
Trevor. :)
Sounds like Arsenal on Saturday afternoons :shock:

Rob


__________
message ref: 22368

 
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12th message | this message only posted: 13 Oct 2017 23:37
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from:
Matt M.
Australia

 

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HI Martin,

As I have mentioned in a previous post regarding AVG's new policy I
don't agree with it. But I do understand it. In the case of AVG there
was a work around. Panda I don't know about having never used it.

AVG appeared to make it okay reasonably fast according to what
I read on the forum. And that would be some form of identification
or scanning. If something is new your anti-virus software will not
be able to scan it to identify what it is from its library of viruses.

Don't take the extreme language they use as a personal attack.
It's that old saying, if you are a hammer (anti-virus software)
everything looks like a nail.

As far as programs interfering with what I can do on the computer
the OS companies do it all the time. Apple has a hit list of programs
that they openly discourage and block. One of the Tif file systems
won't run on native programs as it is considered a security risk.
Java is blocked from interacting with the OS.
Then there is Apple's hate, hate relationship with Adobe and Flash
which they consider a security risk as well. (I almost got caught there
a few years ago except I was running 'Little Snitch' ( another program
that Apple doesn't like) which a fake Adobe Flash update with a trojan
was programmed to see and quite running if Little Snitch was installed).

Not to mention the annoying changes they make to their own OS
which disable things that users were finding useful.
Labeling was one of the losers wham Apple went to Mavericks
a few years ago. A lot of people were not happy about that.
I used that a lot to sort large visual file collections.
But Apple doesn't care.

I personally found two large bugs in the Mavericks OS and
spent two weeks talking with the 2IC of programming in
America. They still haven't sorted it out properly.

With the sandboxing of their OS by Microsoft and Apple
I think this 3rd party software acceptability problem may get worse.

Matt M.
__________
message ref: 22369

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
13th message | this message only posted: 19 Oct 2017 16:16
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from:
Jon Timothy
High Peak, United Kingdom

 

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Hi Martin,



I have at last heard back from Panda, and they have reclassified the Templot software as "goodware".



Regards

Jon

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message ref: 22454

 
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