Templot Club Archive 2007-2020                             

topic: 3188C&L
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posted: 18 Jan 2018 17:11

from:

Charles Orr
 
Leicester - United Kingdom

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Hi,

Does anybody know whats happening with regard to orders placed with C&L?

I placed an order with them 10 days ago and paid by Bank Transfer.

According to the website today, my order is still being processed.

I've sent an email but have had no reply.I've tried ringing the contact number but no answer.

Best regards

Charles
Last edited on 18 Jan 2018 17:14 by Charles Orr
posted: 18 Jan 2018 17:19

from:

Martin Wynne
 
West Of The Severn - United Kingdom

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Hi Charles,

Several pages of discussion here:

 http://www.rmweb.co.uk/community/index.php?/topic/127088-ordering-from-cl/

It seems the new owner has been overwhelmed by the task of getting everything running again. But the latest reports are that things are improving.

The best option seems to be to visit the C&L stand at a show.

regards,

Martin.

posted: 18 Jan 2018 17:41

from:

Paul Boyd
 
Loughborough - United Kingdom

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Hi Charles 
I was in a similar position, being unaware of the situation due to a break from the hobby. I phoned Phil, we had a chat about the hobby and C&L, and my order was delivered. He’s taken on a significant operation! I’ve visited C&L whilst it was in the capable hands of Brian Lewis, and it’s certainly not a garden shed operation!

Just be aware that C&L now operate in an area with poor mobile signal, so things can be tricky.  I’m also grateful that the range hasn’t disappeared, so don’t mind delays although it’s always good to be reassured that something is happening.  Give him time!

Cheers,
Paul.

posted: 18 Jan 2018 18:02

from:

Charles Orr
 
Leicester - United Kingdom

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Thanks for the reassuring information.

Paul , If you have a mobile number for Phil could you PM me please?

My email address is available for a short period of time in my profile.

Many thanks 

Charles

posted: 19 Jan 2018 01:40

from:

madscientist
 
 

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It is however unfortunate that , what was a fine operation has become very different.

posted: 19 Jan 2018 01:55

from:

Martin Wynne
 
West Of The Severn - United Kingdom

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madscientist wrote:
It is however unfortunate that, what was a fine operation has become very different.
It's a bit premature to say that.

Bear in mind that the business was for sale for 2 years, and came close to closing down entirely.

Anyone criticising the new operation was entirely free to have taken it on themselves.

If the business is still giving poor service after another 12 months, fair enough to criticise. But in the meantime be grateful that the supplies are still available. There isn't any other supplier for many of the components -- there must be a reason for that.

Martin.

posted: 19 Jan 2018 05:36

from:

d827kelly
 
Coventry - United Kingdom

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It has also gone from a big operation, with a lot of stock to a much smaller concern with no shop (hence the dropping of peco products as peco won't supply them without).

posted: 19 Jan 2018 05:38

from:

d827kelly
 
Coventry - United Kingdom

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Phil is also still sorting out a lot of the inventory as it wasn't supplied in properly labeled containers etc, and split between two locations presently. If he can get the website sorted out he should be fine.

posted: 19 Jan 2018 09:12

from:

Hayfield
 
United Kingdom

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He is behind in sending out orders, after Christmas he was closed so he could visit his suppliers. A one man band having to do everything himself and is taking his time to settle in, also when attending shows he cannot process orders, was at Stevenage last weekend

Just give him a call, he is happy to chat it through. Peter had staff, so was able to offer a quick turn round. Phil is not in that position, orders will take initially a week or so. Sometimes perhaps a bit longer

posted: 19 Jan 2018 09:16

from:

Paul Boyd
 
Loughborough - United Kingdom

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Charles Orr wrote:
Thanks for the reassuring information.

Paul , If you have a mobile number for Phil could you PM me please?

Hi Charles.
I don’t have a mobile number, I just rang the landline but that seemed to divert to a mobile, I think. Certainly the quality of signal indicated that, making conversation awkward at times, and makes sense as I think he operates from more than one site. Other people have also said similar things - it’s disappointing that in this day and age the telecom providers can’t provide a good signal countrywide!

Paul



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