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                                       C&L
     
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 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
1st message | this message only posted: 18 Jan 2018 16:11
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from:
Charles Orr
Leicester, United Kingdom

 

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Hi,

Does anybody know whats happening with regard to orders placed with C&L?

I placed an order with them 10 days ago and paid by Bank Transfer.

According to the website today, my order is still being processed.

I've sent an email but have had no reply.I've tried ringing the contact number but no answer.

Best regards

Charles

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message ref: 23404

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
2nd message | this message only posted: 18 Jan 2018 16:19
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Hi Charles,

Several pages of discussion here:

 http://www.rmweb.co.uk/community/index.php?/topic/127088-ordering-from-cl/

It seems the new owner has been overwhelmed by the task of getting everything running again. But the latest reports are that things are improving.

The best option seems to be to visit the C&L stand at a show.

regards,

Martin.

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3rd message | this message only posted: 18 Jan 2018 16:41
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from:
Paul Boyd
Loughborough, United Kingdom

 

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Hi Charles 
I was in a similar position, being unaware of the situation due to a break from the hobby. I phoned Phil, we had a chat about the hobby and C&L, and my order was delivered. He’s taken on a significant operation! I’ve visited C&L whilst it was in the capable hands of Brian Lewis, and it’s certainly not a garden shed operation!

Just be aware that C&L now operate in an area with poor mobile signal, so things can be tricky.  I’m also grateful that the range hasn’t disappeared, so don’t mind delays although it’s always good to be reassured that something is happening.  Give him time!

Cheers,
Paul.

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message ref: 23406

 
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4th message | this message only posted: 18 Jan 2018 17:02
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from:
Charles Orr
Leicester, United Kingdom

 

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Thanks for the reassuring information.

Paul , If you have a mobile number for Phil could you PM me please?

My email address is available for a short period of time in my profile.

Many thanks 

Charles

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message ref: 23407

 
 Clicked a link? Wrong message? Wait until the page has finished loading, click in the address bar and then press the Enter key. This is a timing bug in some browsers.
5th message | this message only posted: 19 Jan 2018 00:40
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from:
madscientist
 

 

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It is however unfortunate that , what was a fine operation has become very different.
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6th message | this message only posted: 19 Jan 2018 00:55
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
madscientist wrote: It is however unfortunate that, what was a fine operation has become very different.It's a bit premature to say that.

Bear in mind that the business was for sale for 2 years, and came close to closing down entirely.

Anyone criticising the new operation was entirely free to have taken it on themselves.

If the business is still giving poor service after another 12 months, fair enough to criticise. But in the meantime be grateful that the supplies are still available. There isn't any other supplier for many of the components -- there must be a reason for that.

Martin.

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7th message | this message only posted: 19 Jan 2018 04:36
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from:
d827kelly
Coventry, United Kingdom

 

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It has also gone from a big operation, with a lot of stock to a much smaller concern with no shop (hence the dropping of peco products as peco won't supply them without).
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message ref: 23422

 
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8th message | this message only posted: 19 Jan 2018 04:38
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from:
d827kelly
Coventry, United Kingdom

 

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Phil is also still sorting out a lot of the inventory as it wasn't supplied in properly labeled containers etc, and split between two locations presently. If he can get the website sorted out he should be fine.
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message ref: 23423

 
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9th message | this message only posted: 19 Jan 2018 08:12
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from:
Hayfield
United Kingdom

 

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He is behind in sending out orders, after Christmas he was closed so he could visit his suppliers. A one man band having to do everything himself and is taking his time to settle in, also when attending shows he cannot process orders, was at Stevenage last weekend

Just give him a call, he is happy to chat it through. Peter had staff, so was able to offer a quick turn round. Phil is not in that position, orders will take initially a week or so. Sometimes perhaps a bit longer
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message ref: 23425

 
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10th message | this message only posted: 19 Jan 2018 08:16
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from:
Paul Boyd
Loughborough, United Kingdom

 

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Charles Orr wrote: Thanks for the reassuring information.

Paul , If you have a mobile number for Phil could you PM me please?

Hi Charles.
I don’t have a mobile number, I just rang the landline but that seemed to divert to a mobile, I think. Certainly the quality of signal indicated that, making conversation awkward at times, and makes sense as I think he operates from more than one site. Other people have also said similar things - it’s disappointing that in this day and age the telecom providers can’t provide a good signal countrywide!

Paul

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message ref: 23426

 
This is topic ID = 3188     Page created at 08:21 (local time)  
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