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1st message | this message only posted: 26 Jul 2018 13:28
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from:
Jim Guthrie
United Kingdom

 

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Martin,

I've started getting occasional Access Violation messages on the current version.  The message is

"Access Violation Address 00452734 in modle 'templot_2.exe'    Read of address 00000004"

It seems to happen when saving templates or quitting.  When saving templates the error comes up but the file is saved.  It also comes up when trying to exit Templot and the application won't quit and I have to use Task Manager to end it.   It doesn't happen all the time - only on occasion.

Running Win 10 64 bit with all the latest updates.

It's not a major problem since I don't seem to lose anything and having to quit occasionally via Task manager is the only slight hassle.

Jim.

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2nd message | this message only posted: 27 Jul 2018 07:53
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Jim Guthrie wrote: I've started getting occasional Access Violation messages on the current version.  The message is

"Access Violation Address 00452734 in modle 'templot_2.exe'    Read of address 00000004"
Hi Jim

Can you define "occasional"?

Every time? most times? now and then? once in a blue moon?

It's very difficult to locate problems unless I can make them happen here, which at present I can't. And even more difficult if they occur only intermittently. Anyone else seeing this?

That address in the code is checking which of your monitors the Templot windows are currently on. Does that ring any bells?

Are you using multiple monitors, or have you been doing so and now not? If you are, do you have some of Templot on one monitor and some on the other? Or windows split across them? Does it still happen if you move all of Templot to the main monitor? Does it still happen if you have only one monitor (maybe after doing a Windows restart after switching other monitors off)?

Have you had any problems with other programs using multiple monitors?

I know it sounds like a cop-out, but all I can suggest is doing a Windows restart and then downloading a fresh copy of Templot and re-installing it:

 http://templot.com/companion/installation.php

cheers,

Martin.

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3rd message | this message only posted: 27 Jul 2018 08:37
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from:
Jim Guthrie
United Kingdom

 

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Martin Wynne wrote:
That address in the code is checking which of your monitors the Templot windows are currently on. Does that ring any bells?

Are you using multiple monitors, or have you been doing so and now not? If you are, do you have some of Templot on one monitor and some on the other? Or windows split across them? Does it still happen if you move all of Templot to the main monitor? Does it still happen if you have only one monitor (maybe after doing a Windows restart after switching other monitors off)?


I do have twin monitors driven by an AMD Catalyst card but the second monitor is not used normally and the second output is normally routed to the TV for viewing material off the Internet.  However,  I have been using the second monitor recently with Templot to view pictures, etc., while designing a layout.   So that is probably the cause.

It's not a cataclysmic fault since I don't lose any information - i.e. files are saved and if I have to quit the program using task manager,  when re-started,  it will restore the previous templates as they were.

I think I can live with it. :)

Jim.

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message ref: 25275

 
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