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1st message | this message only posted: 1 May 2019 09:50
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from:
Stephen Freeman
Sandbach, United Kingdom



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Hi Martin,

Think I know how it happened but here is the error message "Access Violation Address 00402CF9 in module templot_2.exe Write of address 38B1305C.

Happened when trying to save sketchboard file on closing Templot but had already closed the sketchboard file (I think).


You might want to trap this somehow. I have managed to repeat the error.

OS Windows 7 64bit

Stephen

__________
message ref: 27013

 
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2nd message | this message only posted: 1 May 2019 18:32
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from:
Martin Wynne
West Of The Severn, United Kingdom



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Please do not send requests for help direct to me via email or PM.

Post your questions on the forum where everyone can see them and add helpful replies.
Hi Stephen,

Thanks for reporting this. Unfortunately I haven't been able to reproduce it here.

But you say you can reproduce it, so it should be fixable if you can give a detailed recipe of exactly what steps cause it. Thanks.

Are you saving files locally, or to a network drive, or a synchronised or cloud-based folder?

cheers,

Martin.

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message ref: 27017

 
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3rd message | this message only posted: 2 May 2019 15:03
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from:
Stephen Freeman
Sandbach, United Kingdom



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As I said I suspect it is because I had already closed the Sketchboard window. First I opened the design in a new Sketchboard window. Altered the display to Manual Update and changed it so that the track showed rather than just a blue line. Added background images to the mix, saved it to pdf, then closed the window. I then closed Templot which prompted me to save the sketchboard at which point the error happened. Windows 7  64 local folder on actual machine.
Martin Wynne wrote: Hi Stephen,

Thanks for reporting this. Unfortunately I haven't been able to reproduce it here.

But you say you can reproduce it, so it should be fixable if you can give a detailed recipe of exactly what steps cause it. Thanks.

Are you saving files locally, or to a network drive, or a synchronised or cloud-based folder?

cheers,

Martin.


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message ref: 27018

 
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