Templot Club Archive 2007-2020                             

topic: 2752Software update Oct 2015
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posted: 7 Oct 2015 18:10

from:

LSWRArt
 
Antibes - France

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Hi Martin
I am also having problems loading the new version of Templot, having never had problems previously.
I got the following message?
An error occurred while trying to replace the existing file.
DeleteFile failed: Code 5
Access is denied.
 
Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
 
N.B I am running Windows 7 and Kaspersky internet security.
 
Please advise what to do.
Thanks
Arthur

posted: 7 Oct 2015 18:22

from:

Martin Wynne
 
West Of The Severn - United Kingdom

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Hi Arthur,

Does the message say which file?

Do you have Templot running? Or the Templot video player?

Please close down both programs while installing the updated version.

If still no joy, try restarting your computer and then re-try.

regards,

Martin.

posted: 7 Oct 2015 19:16

from:

LSWRArt
 
Antibes - France

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Hello Martin,
As always thanks for your prompt reply.
Templot had not fully opened, as it was the old version and it told me to update, but that prompt screen was open, so your solution worked perfectly. Thanks
Arthur

posted: 7 Oct 2015 19:55

from:

Martin Wynne
 
West Of The Severn - United Kingdom

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LSWRArt wrote:
Templot had not fully opened, as it was the old version and it told me to update, but that prompt screen was open
Hi Arthur,

Thanks for explaining. I will add a note about the need to let the program close first.

I try to think of everything, but it's hard work. :)

regards,

Martin.

posted: 7 Oct 2015 22:35

from:

Martin Wynne
 
West Of The Severn - United Kingdom

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Hi Arthur,

I have updated the message, but it will be 2 versions from now before you see it. :)

2_071732_250000000.png2_071732_250000000.png

Thanks for reporting this.

regards,

Martin.



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